Customer Service - Hair Extension Shop

Welcome to our Customer Service page!

We hope you can place your orders as easily as possible and we will deliver the selected products to you quickly and accurately every time.

If you have any questions, feel free to contact us! We recommend that you contact us in writing at all times, as this will ensure that the right colleague will help you as soon as possible.

On this page you will find several contact forms. A general contact form and, in the event of a complaint, the Complaint - Return Form. Please fill out the appropriate form and we will get back to you soon!

GENERAL CONTACT FORM:

Name:

Email (Please enter your Email address here):

Phone number:

How can we help you? (Do not fill in this if you have a specific complaint or interest)

Order Question

Product interest

Reseller / Wholesale Interest

Apply for a supplier

Other question

Please write your message here:

-----------------------------------------COMPLAINT - RETURNFORM-----------------------------------------

Please fill in the form below if:
- You have a specific complaint
- You want to return the product
- Your order has been damaged
- For all other complaints

In any case, this is the fastest way to help solve the problem!

Name (Name specified in your order):

Email address (with which you registered or ordered):

Phone number (+Country-Phone number)

ORDER NUMBER (our system automatically identifies based on this, so we need this):

Product Number / Product ID:

Reason for return:

Product arrived damaged (Shipping damaged)

That's not what I wanted to order

I did not receive the product I ordered

The product is defective / unusable

Refuse to buy

I have other quality objections

Brief description of the problem (optional but very useful):

Product Status

Unopened. It is in original packaging

I opened the package but did not take it apart

I completely broke it. It is no longer in its original condition

I have already used the product

I dyed the extension hair

I used a hair straightener

Attached photos (Product / Packaging / Other) 1

What do you want to solve the problem?

I'd like to send it back

Product exchange. I need another product

How did you pay for your order?

STRIPE

BANK TRANSFER

If you paid by bank transfer, enter your IBAN number exactly. In case of a refund, we will refund the amount here:

Name of the owner of the specified bank account: